Return periods and conditions

The Black Sea trade, the brand MUHLEN that all products sold, and unconditional is unconditional return within 15 days from the date of sale.

The customer wants to return the product if necessary and both return the product during the product at the time of sale, all shipping or handling charges are deducted from the product price and the remaining amount which the customer the payment method if you have used will be refunded by the same payment method.

If you are satisfied with our product and our company to take advantage of the capability of a refund, you must adhere to the following requirements.

  • The product should not be damaged or scratched.
  • The product should not exceed 15 days of the purchase date.
  • You need to cut a commercial company our customers with a return receipt.
  • Protection should be stable foams product package or parcel.
  • Pieces of the product or its components must be full of.
  • Product must be complete and intact booklet of the manual.
Warranty & Conditions

Our brand products is under warranty 24 month full muhlen.

During this time, the need for replacement of spare parts for all labor and fabrication errors, and if necessary there is no fee to change the product no. In addition, replacement of parts and finished products, the warranty period without any maintenance operations are carried out also usually free of charge.

Technical Breakdown

Any technical support regarding our products, even if out of warranty or the warranty is expired provides lifetime free technical support.

With the use of the product, or maintenance/cleaning with all of our customers can receive assistance by calling us directly by phone, e-mail can help with as well.

Also care about the many products in our YouTube channel, cleaning, and videos that can follow. The features of our products and how to use it again on this channel there are many videos that show available. Here on our YouTube channel to click on.

In addition, the product cannot resolve the user in case a breakdown occurs, you can call into the service by phone call us directly and Istanbul. Outside of Istanbul, or our dealers, we do not have in provinces where the dealers there, the cargo directly address are required to send the product to our central.

Failure and product tracking

In case a breakdown occurs in the duct work or products in the way muhlen your brand first with our company by telephone or via e-mail needs to be contacted.

Our technical staff with the user's phone as a result of the orientation of the product if the issue is still not resolved, the customer is required to send the product with our main shipping address. The customer of the company contracted cargo is destroyed, if our contract with our company Aras Kargo us by using the I can send a much lower price.

Our official company title: Black Sea jewelry Haciefendioglu and Foreign Trade Ltd. Ltd.