With Mühlen products we are at your side with 15-day unconditional returns, a 24-month full warranty and lifetime free technical support.
You can return your product unconditionally within 15 days of the sale date.
All Mühlen products are covered by a 24-month full warranty against manufacturing defects.
Technical support is free of charge even outside warranty coverage or after the warranty has expired.
Karadeniz Dış Ticaret accepts the return of all products sold under the MÜHLEN brand within 15 days of the sale date, unconditionally and without reservation.
If the customer wishes to return the product, all shipping or transport costs incurred both at the time of sale and during the return are deducted from the product price, and the remaining amount is refunded via the payment method the customer used.
If you are not satisfied with our product and wish to make use of our company's return option, the following conditions must be met.
24 Months
Full Warranty
No charge is made for labour, spare part replacement or, where necessary, product replacement against manufacturing defects. Maintenance of products whose warranty period has expired is generally also carried out free of charge.
Our Mühlen brand products are covered by a 24-month full warranty. During this period no charge is made for labour, spare part replacement or, where necessary, product replacement against any manufacturing defect.
In addition, maintenance of our products whose warranty has expired is also generally carried out free of charge, as long as no part replacement is involved.
All technical support for our products is provided free of charge for life, even outside warranty coverage or after the warranty period has expired.
Our customers can call us directly for help with product use, maintenance or cleaning.
You can also request detailed guidance from our technical team by e-mail.
You can follow cleaning, maintenance and usage videos for our products on our YouTube channel.
If a fault occurs that the user cannot resolve, you can call us directly and request on-site service within Istanbul. For provinces outside Istanbul it is enough to send the product to our dealer there, or, in provinces where we have no dealer, by courier to our head office address.
If a fault occurs in your Mühlen branded products, or they start to behave abnormally, our company must first be contacted by phone or e-mail.
If the problem still cannot be resolved after guidance from our technical staff by phone, the product must be sent by courier to our head office address. If you do not have a contracted courier, you can ship at a much lower price using our corporate agreement with ARAS Kargo.
Reach our technical team by phone or e-mail.
Our technical staff guide you to resolve the issue remotely.
For faults that cannot be resolved: on-site service or shipping to our head office address.
The product is repaired and returned to you as soon as possible.
Contact us for a service request, a return or technical support, and our team will get back to you as soon as possible.
